IT Support SpecialistSummary: The IT Support Specialist provides technical support for desktop systems software, hardware and network infrastructure. He or she manages and maintains the school's technology assets. The IT Specialist evaluates current IT needs and assists the COO and Technology Committee in determining future needs. About Hyde Leadership Charter School: Hyde is built on the belief that every person has a unique potential and larger purpose in life, and character growth is key to exposing that potential and purpose. Hyde maintains a student-centered culture that motivates character development and emphasizes curiosity, courage, concern, integrity and leadership. Our goal is to prepare children for college and beyond, and to live their lives according to standards of personal excellence. We believe in order to provide the best possible education for our young leaders, we as educators need to be in a continuous growth process. Working at Hyde-Bronx is a unique and rewarding experience because our staff receives both professional development and participates in their own self-discovery process through the Hyde process of journaling, facilitated discussion, workshops and seminars. Essential Duties and Responsibilities: • Maintains all laptops, desktop computers, copiers and phones in working order and ensures current software is up-to-date• Provide operational support (daily troubleshooting; hardware and software upgrades and installations; back-ups), and basic user education and training• Serve as the primary liaison with an outsourced services provider to resolve broader IT and telephone issues• Record all IT requests and input problem information into ticketing system, focusing on first call resolution and escalate as necessary• Image, configure and deploy equipment in a Microsoft Windows environment• Troubleshoot virus-related issues on end-user computers• Perform password resets, disable user/computer accts, group membership changes• Perform root cause analysis on issues to prevent recurring issues• Keep colleagues and management informed of trends, significant problems and unexpected delays• Develop training documents/user guides for common user issues• Setup and support audio/video equipment as needed• Maintain knowledge of the principles, methods and techniques used in information system troubleshooting and support• Resolve network related issues (internet connectivity, printers)• Manage user accounts through Active Directory (unlock account, password rest, update information)• Perform hardware evaluations and make recommendations based on evaluations• Participate in special projects as required• Assist with office moves as needed• Offer after --hours support occasionally, as neededQualifications: • Bachelor's Degree in computer science, information systems, engineering or related field• Must have hands-on experience in a Windows environment including networking equipment, hardware and software• Excellent oral communication skills and patience• Ability to communicate technical information in a format useable by non-technical individuals• Advanced problem-solving, customer service and mature communication skills, both written and verbal• Adept at prioritizing his or her day while maintaining flexibility around new assignments• Ability to lift and move up to 70 pounds • MCITP, CCNA certification a plus Location: Bronx, NY This is at a non-profit organization.Principals only. Recruiters, please don't contact this job poster.Please do not contact job poster about other services, products or commercial interests.