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Spa Coordinator/ Spa Concierge (Westchester, NY)

Ad id: 2612122332060012 |  Views: 20


 
Price: Contact Us
Date listed: 1 year ago
Our growing luxury spa is looking for exceptional team members for our front desk staff.If you are motivated, energetic, and are looking to grow with our company, this spa is for you! We are currently seeking enthusiastic candidates who are professional, enjoy working in a team environment and are committed to providing the highest in customer service for the following positions:SPA CONCIERGEPosition OverviewThe primary responsibility of a Spa Concierge:• Maximize the productivity on the company's spa book by providing exceptional sales-driven customer service to prospective and existing clients on the phone.• Providing valuable reporting to the team to maximize sales opportunities.• Management of the spa's inbound phone calls, coordinating appointment bookings and cancellations, communicating promotions and the company's policies.• Becoming well acquainted with the client base, to find opportunities to suggest additional services that the clients may have interest in treating• Maintain impeccable records in the Mind Body Online spa software. • Maximizing sales opportunities by scheduling sales consultations for the Spa Manager• Following up on web generated leads on a daily basis, and following up on clients that did not commit to a purchase to communicate new promotions and sales.• This position reports directly to the Spa Manager and will receive initial and ongoing training from the Spa Manager as well as Corporate Sales and Customer Service personnel. SPA COORDINATORPosition OverviewThe primary responsibility of a Spa Coordinator:• is to manage the daily operational flow and experience for clients, prospective clients and employees with a goal of maximizing sales, client-retention and customer referrals.• Consistently deliver exceptional customer service in a professional but fun manner consistent with the company's brand standards.• Sets a positive tone from the moment clients enter the spa an duntil they leave, paying close attention to the overall wsthetic and ambiance.• Engage with the client with appropriate client conversations.• To deliver a personalized client experience which will foster a relationship-based sales atmosphere.• Opening and Closing the Spa and, ensuring that the spa is prepared to begin the work day without glitches or oversights and maintaining cleanliness standards throughout the day. • Coordinates effective introductions between clients, specialists and managers. • Responsible for helping the Spa Concierge manage telephone calls, including coordinating appointment bookings and cancellations, communicating promotions and the company's policies. • Reports directly to the Spa Manager and will receive ongoing training from the Spa Manager as well as Corporate Sales and Customer Service personnel. REQUIREMENTS:- Professional, upbeat, friendly, engaging, and positive attitude- 3 + Customer Service and Sales experience - Able to work in sales driven, customer service driven team environment- Proficient in basic computer applications, Mind Body Online a plus- Flexible schedule, able to work afternoon and evenings and weekendsPlease submit cover letter and resume. Location: Westchester, NY Compensation: Hourly + CommissionsPrincipals only. Recruiters, please don't contact this job poster.Please, no phone calls about this job!Please do not contact job poster about other services, products or commercial interests.PostingID:3493679140

 
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