Call Center Manager - Dental Office (Stamford, CT)
Ad id: 804137652945538 | Views: 28
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Dental Office needs dedicated full time telephone supervisor to oversee, train and monitor receptionist staff to improve level of call quality. Duties to include:1. Listen to recorded calls from new patients.2. Evaluate and assess call quality and measure against various criteria.3. Review calls with each receptionist and role play to improve future performance, outcome and compliance with scripts and goals.4. Monitor ongoing performance and initiate progressive coaching and counseling where necessary.5. Manage Front Desk Team6. Strong MS Excel skills.Respond with your resume and compensation requirements ONLY if you have previous call center experience along with the ability to supervise, coach, and train a staff of up to 10 employees. You should also live no further than 20 miles from Stamford. Location: Stamford, CT Compensation: Based on ExperiencePrincipals only. Recruiters, please don't contact this job poster.Please, no phone calls about this job!Please do not contact job poster about other services, products or commercial interests.